Warning: Using a credit card to purchase tickets for this raffle is likely to incur additional fees from your credit card issuer. Gambling is viewed by most credit card companies as a cash advance so a fee per transaction and interest will accrue. Please contact your credit card issuer to check. Rates vary between each card issuer
Navy Wings is not aware of any additional fees or charges if you purchase tickets using a Debit Card.
Please gamble responsibly https://www.begambleaware.org/
Draw closes at 12:00 20th September and the winning ticket will be drawn at 15:00 on 23rd September.
The winning number will be published on navywings.org.uk.
If you are a winner, we may ask you to provide evidence that you are over 16 before we allow you to accept the prize. If you are under 16 of age we are unable to provide any prize to you and will return any entry payments to you. In this circumstance, a new winner will be selected.
If you wish to make a complaint about any aspect of the R nineT Raffle please contact the Charity at firstname.lastname@example.org or by post to the following address:
Navy Wings Heritage Centre
We will respond to your complaint within a maximum of 7 working days. However, if we are unable to give you a full response within this timescale, we will let you know the reasons for any delay and the expected date of response.
If you are unhappy with the complaint response you receive, you can escalate your complaint to the Chief Executive Officer to review the situation and provide a response. We will acknowledge any escalated complaint within one working day and will let you know the name of the investigating team. We aim to provide a full response to an escalated complaint within ten working days.
In the event that a complaint cannot be resolved by the Charity or Our Lottery Manager, you can refer any complaint to our alternative dispute resolution entity the ‘ADR Group’, The Dounsells’ Mores Lane, Brentwood, Essex, CM14 5RZ (0203 600 5050). This service is provided free of charge to you.
These terms and conditions are governed by English law. You agree that any dispute between you and us which cannot be resolved through the Complaints procedure outlined above will be dealt with exclusively by the English courts
Need help? Don't hesitate to contact us
Is problem gambling affecting you, or those close to you?
Freephone: 0808 8020 133
Please note that your payment has been processed by Capen Ltd Trading as Zaffo.com and your bank statement will include the following information “Zaffo.com-ZaffoCharity 0203 176 6862”